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Are you looking for ways to reduce turnover? Employee turnover is running rampant in most organizations today. As retention experts, we continue to compile effective strategies for reducing turnover. Here’s a list of suggestions to consider in order to become a more attractive, or M.A.G.N.E.T., employer.
Management effectiveness
Organizational strategies
- Implement (or reinstate) a management/supervisor training
- Conduct self-assessments for all leaders
- Ensure managers and supervisors have the resources they need to be successful
- Conduct employee surveys quarterly to determine why people are really leaving
Manager strategies
- Provide frequent feedback to all staff
- Appreciate any job well done – even if it’s an employee’s job
- MBWA (Manage by Walking Around) instead of sitting behind desk
- Integrate team-building activities into meetings
- Schedule one-on-one check-in meetings with staff regularly
Attraction and recruiting
Employer brand & attractiveness
- Ensure retention is top priority – otherwise recruiting efforts are a band-aid
- Maintain strong employer brand in city/community
- Check Glassdoor.com for reviews and improve upon what you can
- Pay hourly staff weekly and offer immediate access to accrued pay
- Create “Selling Points” document highlighting reasons to work for your company
Recruitment
- Ask marketing to write attractive job descriptions and remove jargon
- Text applicants if calls and voicemails are not returned
- Move candidates through the application process more quickly
- Use an effective Applicant Tracking System (ATS)
- Implement valid hiring assessments
- Contact new hires prior to orientation to discuss expectations and share excitement
- Offer job shadowing for a more realistic job preview
Guidance upon entry
The new day one
- Ensure new hires feel welcome on day one with signage, lunch, welcome bags, favorite snacks, etc.
- Provide a list of common industry/organizational jargon and acronyms
- Ensure tour includes history, culture, and VIPs
- Gather feedback from new hires about their orientation experience to continue improvements
Onboarding
- Ensure handbook/policy language reflects intended culture and is jargon-free
- Offer additional onboarding for those new to your industry
- Provide new hires with a mentor for answering questions in first month
- Ask within 3 days if new hires have everything they need
- Schedule 30/60/90-day check-ins with new hires
- Train managers on onboarding tactics to ensure new hires are well-trained
New staffing models
Scheduling changes & flexibility
- Adjust shift start/end times to align with workforce needs
- Offer more shift length options (12, 10, 8, 6, 4 hours)
- Base shift/holiday preferences on performance, not seniority
Broader advancement opportunities
- Create competency levels (1, 2, 3) to allow employee promotions within their current roles
- Make list of education scholarships/grants available in your area (Rotary, Kiwanis, nursing schools, etc.)
- Assign mentorship (in both directions), special projects, cross-training and stretch assignments
Empowered retention champions
- Before hiring a new recruiter, consider hiring a retention director
- Assign “Culture Keepers” or “Employee Ambassadors”
Trust through transparency
- Ensure managers can explain why policies exists
- Stop allowing seasoned workers to “eat their young”
- Reinstate/revamp a newsletter
- Hold staff meetings in each department
- Hold town hall meetings inviting all staff
To learn more ways to reduce turnover, check out this infographic: “6 Stats That Speak to Employee Retention.”