Back to Resources
Analyst insights
Driving A Culture Of Customer Excellence Through Employee Engagement
Updated on June 2, 2020
Learnings and Takeaways:
- Define actionable strategies for deepening an understanding of the end-to-end employee journey and experience.
- Provide insight and specific steps to apply employee engagement insights to transform organizational culture.
Topics Covered:
Employee engagement
Ortho Clinical Diagnostics has been harnessing the power of re-imagination to transform in vitro diagnostics for more than 75 years. As a trusted partner to hospitals, hospital networks, blood banks, and labs around the world, it is seeking to fulfill its simple purpose: to improve and save lives with diagnostics.
After becoming a fully independent company from Johnson & Johnson in 2017, Ortho is now tackling its next great challenge and becoming an organization obsessed with Customer Excellence.
In this session, Mazher Ahmad, Global Head of Talent Acquisition & Organizational Development will share Ortho Clinical Diagnostic’s current journey of transforming its culture to one of customer excellence, by focusing on the employee experience. Through a worldwide effort to better understand and map the pain points and moments of truths for its global employees, Mazher will provide insights, learning and strategies for how to lead a culture shift through specific, actionable steps, which can benefit leaders of organizations of any size.
