The business impact of Bayhealth’s recognition strategy

Topics Covered:

Employee feedback

Rewards and recognition

Bayhealth, the largest not-for-profit healthcare system in central and southern Delaware, is driven by a mission to improve the health of their communities, one person at a time. With a team of 4,000 employees, they knew that recognizing and engaging their workforce was essential to achieving this mission.

However, their previous recognition program lacked transparency and didn’t support peer-to-peer recognition, limiting its impact. While written notes from managers were appreciated, they didn’t provide the visibility needed to inspire a culture of recognition.

Bayhealth realized it was time for a change.

Bayhealth’s strategy to shape their workforce

Prepared to tackle their engagement challenges head-on, Bayhealth enlisted the expertise of Achievers to help them accomplish three main objectives:

1. Increase the transparency of recognition across the organization
2. Implement an easy way for employees to recognize each other in the moment
3. Collect feedback and drive individual performance and accountability

Bayhealth’s customer story explores how they worked with Achievers to say goodbye to siloed recognition and hello to a tech-forward solution, accessible to employees across the organization.

Recognition results that spark impact

Bayhealth’s shift to the Driven program had an immediate impact — 98% of employees activated their accounts, with 84% engaging monthly. This spike in participation sparked a culture of recognition and boosted overall employee engagement scores. But that’s just the beginning. How did Bayhealth achieve such impressive results? What else has changed for their workforce?

Download the full Bayhealth customer story to uncover the key strategies that fueled their success and how Driven transformed their approach to employee recognition.