How a national retailer increases customer satisfaction by 112%

Topics Covered:

Rewards and recognition

For a national retailer with over 225 locations, great customer experiences start with engaged employees.

This retail customer story highlights how a company with stores across the West Coast of the U.S. strengthened the link between employee engagement and customer loyalty. By investing in employee engagement, they saw firsthand how recognition could drive customer satisfaction and business success.

The impact of recognition on customer satisfaction

Investing in employee engagement paid off. Using Achievers’ recognition platform, this national retailer transformed how they recognized and motivated employees. The result? A more engaged workforce, better alignment with company goals, and a significant boost in customer satisfaction.

Learn how they achieved:

• A 112% increase in customer satisfaction by making recognition a daily habit.
• A 70% store success rate in hitting 90% customer satisfaction, up from 33% at launch.
• Clear insights on how recognition drives business results, backed by mystery shopper studies and performance data.

Read the full retail customer story to see how recognition transformed employee engagement — and discover how you can achieve the same results in your organization.