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Meijer Customer Success Story
About Meijer
Employees
70,000+
Locations
250+
Recognition moments
18 million
Industry
Retail
Topics Covered:
Frontline and deskless workers
Rewards and recognition
Meijer, a family-owned superstore based out of the U.S. Midwest, has been bringing families great food, great brands, great savings, and great big smiles since 1934. Prior to Achievers, Meijer did not have a formal recognition program in place, and the company was looking for new ways to recognize and reward team members for their daily contributions. After evaluating vendors for the right recognition platform, Meijer selected Achievers to provide a robust recognition solution to engage their 70,000 team members and help the company achieve their core business goals:
- Retain top talent
- Foster connections among team members
- Keep their customers happy
Since implementing Achievers, Meijer has had over 18 million recognition moments, enabling them to not only build a positive culture of recognition, but also to achieve exceptional outcomes for the whole business.
Improving retail employee retention with recognition
In partnership with the Achievers team, Meijer measured the recognition frequency rates for those employees who stayed and those who left. They found that those who stayed received 3x the number of recognitions of those who didn’t, and those that turned over voluntarily received the same number of recognitions as employees who were asked to leave.
Recognition improves customer satisfaction metrics
Another study showed that the cashiers who were recognized the most frequently also tended to have the best customer satisfaction metrics; customers rated them as the friendliest and the fastest for checkout services.
Driving business outcomes through employee engagement
Meijer’s long-term partnership with Achievers has been a collaborative effort to bring best practices in employee engagement and recognition to the front lines of their stores, with great outcomes for both their employees and the business. Watch the video or download the case study today to find out how Meijer used recognition to:
- Improve employee retention
- Improve customer satisfaction metrics
- Drive connection across frontline and back-office teammates
