How Discover boosted employee engagement by 400%

Topics Covered:

Rewards and recognition

Discover, a leader in digital banking and payment services, faced challenges with their homegrown employee recognition system. It was inefficient, lacked scalability, and failed to highlight employee achievements. They needed a solution that could support their global workforce, streamline processes, and provide meaningful, visible recognition.

The challenge: A better solution for employee recognition

With a focus on employees and customers, Discover sought a recognition and rewards partner that could help them:

1. Create a global solution with a consistent employee experience
2. Offer employees a user-friendly, interactive, and integrated recognition tool
3. Enable their managers, particularly in call centers, to efficiently and consistently recognize their teams
4. Generate highly visible recognition moments
5. Deliver meaningful rewards

They chose Achievers to help them elevate their recognition strategy. Discover rolled out Bravo to 14,500 employees across three countries, integrating points-based rewards, years-of-service awards, and personalized campaigns.

In our Discover customer story, we explore how Bravo quickly became a hub for recognition, communication, and cross-department connections, strengthening Discover’s customer-centric culture.

Curious how Achievers can transform your recognition strategy? Download the full Discover customer story to see the impact for yourself.